Cancellation & Refund Policy

REFUNDS & CANCELLATION POLICY applicable for all interfaces of Cloud Stitch (mobile applications, digital mediums, social websites and applications, Cloud Stitch and other company owned websites and offline order fulfilment centres (stitching operations centres)

Since each garment ordered with Cloud Stitch is completely customized to the measurement, style preferences, look and finish as opted and referenced by the customer to the best information of the staff / partners at Cloud Stitch, refunds will not be permitted on the orders once placed. Hence the garments are made to stitched fit as per the desire and need of the said customer, to the extent possible by Cloud Stitch.

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Please call us at +91 9900 900 388 for any queries related to your orders. Our process audit team will decide on the outcome of the issue analysis and the customer will be notified on the same.

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Refunds, if any and due to any issues found attributable to Cloud Stitch team after due clearance as per the grievance redressal clearance process at Cloud Stitch through the customer support team, will only be in the form of Gift Vouchers. The process of issuance of Gift Vouchers usually takes 7-10 working days from the management approval date. The value of such gift vouchers will be limited to Rs. 1,000 OR actual cost of items (whichever is lower), irrespective of the value of the order placed including the costs of materials involved.